Privacy Policy, Cookies, Terms of Use and Refund Policy

WHO WE ARE

We are Cornelia Johanna Visagie trading as RekJouReg. Our website address is: https://www.rekjoureg.co.za. Business Address : Oosterville, Upington. Tel : +27 71 391 6117

This privacy policy applies to all services, applications, and websites owned or operated by CJ Visagie or RekJouReg

Introduction

We respect your privacy and take the protection of your personal information seriously. We comply with the Protection of Personal Information Act (POPIA) and other applicable laws governing data privacy in South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. It also outlines your rights and how you can exercise them.

Application

This policy applies to you whenever you:

Visit our website or use our application,

Interact with us online or offline, or

Purchase our goods or services.

By using our website, application, or services, you agree to the terms of this Privacy Policy.

Personal Information

What is Personal Information?

Personal information includes any information that identifies you as an individual. Examples include:

Information you provide, such as your name, email address, phone number, and payment details,

Information we collect automatically, like your IP address or browsing activity, and

Information you share with us voluntarily.

It does not include anonymous, de-identified, or public information.

Your Responsibility

You may only provide us with:

Your personal information, or

Someone else’s personal information if you have their permission.

Acceptance and Changes

Acceptance:

You may not use our services if you do not agree to this Privacy Policy.

Changes:

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email, on our website, or through our application. By continuing to use our services, you agree to the updated policy.

Collection of Personal Information

We collect personal information in the following ways:

Automatically from Website Use:

When you visit our website, we collect internet usage data such as:

Your IP address,

Browser type, and

Activity on our site.

Automatically from Application Use:

When you use our application, we collect system information such as your:

Operating system, and

Usage activity.

Information You Provide:

During Registration: Your name, email address, and any other details you provide when signing up.

When Placing Orders: Information such as your billing and shipping details.

Voluntarily: Optional information you provide when contacting us or engaging with our services.

Consent to Collection:

We will only collect your personal information with your consent, as required by law.

Purpose of Collection:

We collect your information to:

Fulfil our obligations to you,

Improve our services,

Provide personalised experiences, and

Comply with legal requirements.

Use of Personal Information

We process your personal information for the following purposes:

Providing Services:

To deliver the goods or services you request.

Cookies:

We use cookies to:

Improve your browsing experience,

Remember your preferences, and

Track activity on our website.

You can manage or disable cookies in your browser settings. Note that some features may not work if cookies are disabled.

Communication:

Administrative Messages: Updates about your orders or our services.

Promotional Messages: Offers or promotions, which you can opt out of at any time.

Targeted Content:

We may personalise the content you see based on your preferences.

Disclosure of Personal Information

We may share your personal information with:

Our Group businesses: Other businesses or divisions within our business.

Service Providers: Contractors who assist us in delivering our services.

Legal Authorities: When required by law or court order.

Business Partners: In aggregated, anonymised forms for marketing purposes.

Your information will only be shared when necessary and in line with this Privacy Policy.

Storage of Personal Information

Access and Updates:

You may request a copy of the personal information we hold about you. You can also ask us to correct or delete your information unless we are required to keep it by law.

Retention:

We will only keep your information for as long as necessary to fulfil our obligations or as required by law.

Transfers:

Your information may be stored or processed in a foreign country with less stringent data protection laws. We will take all reasonable steps to ensure it is protected.

Data Breaches

If a data breach occurs, we will notify affected individuals and relevant authorities within 72 hours, as required by POPIA.

General

Third-Party Policies:

We are not responsible for the privacy practices of third-party services linked to our website.

Enquiries:

If you have questions about this policy or how we handle your personal information, contact us at: info@rekjoureg.co.za / +27 71 391 6117

Introduction

We value your privacy and transparency. This notice explains how we use cookies to improve your experience on our website, enhance functionality, and help us understand how our website is used. It works alongside our Privacy Policy.

What Are Cookies?

When you visit our website, we may place small text files called cookies on your device. These files do not store your personal data directly, but some may include unique identifiers that help us recognise your device and enhance your browsing experience. Many websites use cookies, and you can learn more about them at www.allaboutcookies.org.

Why Do We Use Cookies?

Cookies serve several useful purposes, including:

Ensuring our website functions correctly.

Granting you access to restricted content.

Remembering your preferences, location, or device type.

Improving website performance and functionality.

Understanding our audience to provide the most relevant content.

Allowing third-party services (e.g., analytics and social media integration).

Delivering interest-based advertising in compliance with applicable laws.

The Types of Cookies We Use

We use different types of cookies on our website. Some are placed by us, while others are set
by third-party providers such as analytics tools or advertisers. These cookies may be temporary
(deleted after your session) or persistent (remaining on your device until manually deleted).

Essential Cookies - These cookies are necessary for our website to function properly.
Without them, some parts of the site may not work as expected.

Site Analytics Cookies - These cookies help us understand how visitors interact with our website
by collecting information such as page visits and time spent on each page. This data allows us to
improve the user experience.

Functional Cookies - These cookies remember your preferences, such as login details and
customised settings, to enhance your experience.

Advertising Cookies - These cookies help display relevant advertisements based on your interests
and browsing behaviour. They do not store personal details but track activity to improve ad
relevance.

Social Media Cookies - These cookies allow content sharing on social media platforms like
Facebook, Twitter, and LinkedIn. They may also track your activity on our website.

Third-Party Cookies - Some of our business partners, such as analytics and advertising providers,
place cookies on our website. We do not control how these cookies collect and use data. We
recommend reviewing their privacy policies for more information.

Managing and Deleting Cookies

Your browser may automatically accept cookies, but you can change this setting or manually delete cookies.

IMPORTANT: Disabling cookies may limit access to certain features of our website and affect your
browsing experience. Deleting cookies will not prevent ads from appearing, but they may be
less relevant to you.

Questions or Concerns?

We respect your choices. If you have any questions about how we use cookies, please review our Privacy Policy or contact us.

Introduction

These terms apply to your use of our website and the online store available through it. By accessing or using this website, you agree to these terms. If you do not agree, please stop using the website.

The parties to these terms are you, the website visitor or customer and CJ Visagie trading as RekJouReg.

These terms apply in addition to our Privacy Policy, Refund Policy, and any other relevant policies
published on this website.

Definitions and Interpretation

In these terms:

“Website”: Our online store and all related content.

“Products”: Goods or services offered for sale on this website.

“Terms”: This document, together with our privacy, refund, and shipping policies.

“We”, “Us”, “Our”: The website owner, including authorised employees and agents.

“You”, “Your”: Any person accessing or purchasing from the website.

If these general terms conflict with specific terms (like product-specific policies), the specific terms will apply.

Use of the Website

Licence:

We grant you a limited, non-transferable licence to access and use the website to browse or purchase products.

Prohibited Use:

You may not:

Use the website for illegal purposes.

Interfere with its functionality or security.

Copy, distribute, or exploit content without permission.

Account Security

You are responsible for maintaining the confidentiality of your account details.

Notify us immediately if you suspect unauthorised access to your account.

Automated Access:

The use of bots or automated tools to access the website is strictly prohibited unless we give written permission.

Products and Orders

Product Information:

We make every effort to display accurate product descriptions, prices, and availability. However, errors may occur, and we reserve the right to correct them without notice.

Placing Orders:

Orders are confirmed only upon receipt of full payment.

We reserve the right to cancel or refuse an order if fraudulent activity is suspected.

Pricing:

Prices are listed in South African Rand (ZAR) with no VAT applicable.

We may adjust prices at any time without prior notice.

Payment and Security

Payment Methods:

We accept the payment methods indicated on the website.

Payment Security:

Payments are processed through secure third-party payment providers.

We do not store sensitive payment information.

Fraud Prevention:

We reserve the right to verify payment details for fraud prevention purposes.

Suspected fraudulent orders will be reported to the relevant authorities.

Refunds, Returns, and Cancellations

Refund Policy:

Refunds will be processed according to our Refund Policy.

Cancellation:

You may cancel an order if it has not yet been fulfilled.

We reserve the right to cancel an order if fraudulent activity is suspected.

Defective Products:

If a product is defective or not as described, please contact us within 7 days to arrange correction.

Your rights under the Consumer Protection Act 68 of 2008 (CPA) are not affected.

Privacy and Data Protection

We respect your privacy and process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Key Points:

Personal information is processed to fulfil orders and improve services.

We do not share your information with third parties unless required by law or necessary for order fulfilment.

See our Privacy Policy for more details

Intellectual Property

Ownership:

We own or license all intellectual property associated with the website.

Use Restrictions:

You may not copy, distribute, or modify website content without written permission.

Unauthorised use may result in legal action.

Trademarks:

All trademarks, logos, and product names remain the property of their respective owners.

Limitation of Liability

Use at Own Risk:

The website and its content are provided “as is”. We do not guarantee accuracy, reliability, or uninterrupted access.

Indemnity:

You agree to indemnify us against claims arising from misuse of the website or breach of these terms.

Liability Cap:

Our maximum liability for any claim related to the website or purchases is limited to the total amount paid for the relevant order.

No Indirect Damages:

We are not liable for indirect or consequential losses, including loss of profits, data, or goodwill.

Third-Party Links and Services

The website may contain links to third-party websites. We are not responsible for the content, services, or privacy practices of these websites.

Dispute Resolution

If a dispute arises, the parties agree to:

Attempt to resolve the matter through informal discussions.

If unresolved, refer the dispute to mediation or arbitration, in line with South African law.

The South African courts have exclusive jurisdiction.

Changes to Terms

We may update these terms from time to time. The revised terms will apply immediately upon publication.

Continued use of the website after changes constitutes acceptance of the new terms.

General Provisions

Entire Agreement: These terms, along with our policies, constitute the full agreement.

Waiver: Allowing you time or leniency does not waive our rights.

Severability: Invalid clauses will be severed, with the remainder continuing to apply.

Governing Law: These terms are governed by the laws of South Africa.

Jurisdiction: Only South African courts may decide disputes regarding these terms.

By using our website or purchasing from our store, you confirm that you have read, understood, and accepted these terms.

DISCLAIMER NOTICE

The products provided by RekJouReg are intended as general informational resources and basic tools for addressing basic bookkeeping and accounting needs. They are not a substitute for professional legal accounting and tax advice. While every effort has been made to ensure the products are accurate and relevant at the time of download, they are designed for general use and may not meet all requirements for specific circumstances. We strongly recommend consulting a qualified professional for advice on complex matters or to ensure compliance with relevant laws and regulations. By using these documents, you acknowledge that CJ Visagie/RekJouReg is not liable for any loss, damages, or legal issues arising from use.

Restriction of Use

By downloading and using our products, you acknowledge that these are for your personal or business use only. You are not permitted to distribute, sell, or alter the products in any way. Any violation of these terms could result in legal action being taken against you.

REFUND POLICY

We recognize our obligations to our customers in terms of the Consumer Protection Act 68 of 2008 (CPA).

Scope of the Policy

This policy applies to all purchases made from CJ Visagie trading as RekJouReg, either in person or on the website. By completing a purchase, you agree to this policy.

General

Due to the nature of digital products, all sales are final and are not eligible for refunds. Exchanges or credit will only be issued in certain cases.

Eligibility for Exchanges or Credit

If a product does not meet your expectations, we may offer an exchange or replacement of the product or store credit under the following conditions.

Products are defective or damaged when delivered.

Items delivered are not as described on the website.

Time Frame for Reporting Defects

All issues, such as defects or damage, must be reported within 10 business days of receipt of the product to be eligible for resolution.

Submitting a Request

To report a problem or request an exchange/store credit, please contact us at info@rekjoureg.co.za with your order number and details and proof of purchase.

Policy Changes

CJ Visagie trading as RekJuReg reserves the right to update this policy at any time. Please review it regularly.